Top 10 Helpdesk Support Software You Should Be Using Now

In today's business landscape, customer support is essential to running a successful company. With the rise of technology, customers have higher expectations when it comes to receiving assistance, which is where helpdesk support software comes into play. These software solutions help businesses streamline their customer support operations by offering features such as ticket management, automation, chat support, and self-service portals.

This blog post will discuss the top 10 helpdesk support software businesses should be using right now. Our list includes the most popular software solutions, such as Zendesk and Freshdesk, and some lesser-known ones, like Zoho Desk and Jira Service Management.

By the end of this article, you'll have a comprehensive understanding of each software solution's various features and advantages, enabling you to make an informed decision about which one is right for your business. So, without further ado, let's dive into the top 10 helpdesk support software solutions.

‍

‍

Top 10 Helpdesk Management Solution: Features and Benefits

‍

Zendesk

Zendesk is a versatile and one of the best helpdesk software that offers a wide range of features to help businesses provide excellent customer service. Here are some of its key features:

‍

• Ticketing system: Zendesk's ticketing system enables businesses to manage customer inquiries efficiently, ensuring no query is left unanswered.
• Email management: With Zendesk, businesses can manage all their customer emails in one place, allowing them to respond to inquiries quickly and efficiently.
• Chat support: Zendesk's chat support feature enables businesses to provide real-time customer assistance, improving their overall experience.
• Self-service portal: Zendesk's self-service portal enables businesses to create a knowledge base that customers can access to find answers to common questions, reducing the workload of their customer support team.
• Integrations: Zendesk offers robust integrations with other business tools such as Salesforce, Shopify, and Magento, making it easy for businesses to streamline their operations.

‍

Zendesk's pricing plans are also designed to meet the needs of businesses of all sizes and budgets. Here are some of the pricing plans offered:

‍

• Suite Team: 49 usd  /seat/month 
• Suite Growth: 79 usd  /seat/month 
• Suite Professional: 99 usd  /seat/month 
• Suite Enterprise: 150 usd  /seat/month 

‍

Overall, Zendesk is a customizable and versatile help desk support software solution that can meet the needs of businesses of all sizes and industries.

‍

Freshdesk

Freshdesk is a powerful customer support software solution that offers a wide range of features to help businesses provide exceptional customer service. Here are some of its key features:

‍

• Ticketing system: Freshdesk's ticketing system enables businesses to manage customer inquiries efficiently, ensuring that all customer queries are addressed promptly.
• Email management: Freshdesk allows businesses to manage customer emails from a single location, making it easy to respond to inquiries quickly.
• Chat support: Freshdesk's chat support feature enables businesses to provide real-time customer assistance, improving their overall experience.
• Self-service portal: Freshdesk's self-service portal helps businesses reduce the workload of their customer support team by providing customers with a knowledge base they can access to find answers to common questions.

‍

Freshdesk offers affordable pricing plans that can fit the needs of businesses of all sizes and budgets. Here are some of the pricing plans provided:

‍

• Free trial: 0 usd up to 10 seats
• Growth: 15 usd  /seat/month 
• Pro: 49 usd  /seat/month 
• Enterprise: 79 usd  /seat/month 

‍

Freshdesk also integrates seamlessly with popular business tools such as Salesforce, Slack, and Trello, making it easy for businesses to streamline their operations. Additionally, Freshdesk offers gamification and social media support features to improve agent productivity and engagement, ensuring customers receive the best possible service.

Overall, Freshdesk is a powerful and affordable customer support software solution that can help businesses of all sizes provide exceptional customer service.

‍

Zoho Desk

Zoho Desk is a cloud-based helpdesk software offering comprehensive features to help businesses provide top-notch customer support. Here are some of its key features:

‍

• Ticketing system: Zoho Desk's ticketing system allows businesses to manage customer inquiries from a single location, ensuring that all customer queries are addressed on time.
• Email management: Zoho Desk's email management feature enables businesses to quickly manage customer emails and respond to inquiries.
• Chat support: Zoho Desk's chat support feature provides real-time assistance to customers, improving their overall experience.
• Self-service portal: Zoho Desk's self-service portal helps businesses reduce their support workload by providing customers with a knowledge base they can access to find answers to common questions.
• Automation: Zoho Desk's automation feature enables businesses to streamline their support operations by automating routine tasks, such as assigning tickets and sending notifications.

‍

Zoho Desk offers affordable pricing plans that can fit the needs of businesses of all sizes and budgets. Here are some of the pricing plans provided:

‍

• Free trial: Zoho Desk offers a free trial for businesses to test the software and its features before committing to a paid plan.
• Standard: 14 usd  /seat/month 
• Professional: 23 usd  /seat/month 
• Enterprise: 40 usd  /seat/month 

‍

Zoho Desk's advanced analytics and reporting features enable businesses to track customer satisfaction and agent performance, providing valuable insights that can help improve the overall customer support experience. Additionally, Zoho Desk integrates seamlessly with other Zoho apps, such as CRM and Projects, enabling cross-functional collaboration and improving overall business efficiency.

Overall, Zoho Desk is a robust and feature-rich helpdesk software solution that can help businesses provide exceptional customer support while streamlining their support operations.

‍

Salesforce Service Cloud

Salesforce Service Cloud is a comprehensive customer service management software with advanced features to help businesses deliver exceptional customer support. Here are some key features of Salesforce Service Cloud:

‍

• Ticketing system: Allows businesses to track and manage customer inquiries and issues
• Email management: Helps manage customer emails and responses efficiently
• Chat support: Enables businesses to provide real-time support to their customers through live chat
• Self-service portal: Allows customers to find answers to their questions and resolve issues on their own
• Automation: Automates routine tasks to improve agent productivity and efficiency
• CRM: Integrates with Salesforce's CRM to provide a 360-degree view of customer interactions and history

‍

Here are some pricing plans for Salesforce Service Cloud:

‍

• Essentials: 25 usd  /seat/month 
• Professional: 75 usd  /seat/month
• Enterprise: 150 usd  /seat/month 
• Unlimited: Contact Salesforce for pricing

‍

Salesforce Service Cloud also offers robust integrations with other products, such as Sales Cloud and Marketing Cloud, which can improve cross-functional collaboration and customer engagement. 

Additionally, its AI-powered features, such as Einstein Analytics and Bots, can help businesses gain insights into customer behavior and improve agent productivity. Salesforce Service Cloud is an excellent option for businesses of all sizes and industries looking for a robust customer service management solution.

‍

HubSpot Service Hub

HubSpot Service Hub is a powerful customer service management software that offers businesses a full suite of features to manage their customer support needs. Here are some of the key features and benefits of using HubSpot Service Hub:

‍

• Ticketing system: Easily manage customer inquiries and support requests in a central location with HubSpot's intuitive ticketing system.
• Email management: Keep track of all customer communications and respond quickly and efficiently to customer inquiries with HubSpot's email management features.
• Chat support: Provide real-time support to customers through HubSpot's chat support feature, which can be integrated into your website or other channels.
• Self-service portal: Empower customers to find answers to their questions through a customizable self-service portal tailored to your brand and customer needs.
• Automation: Streamline your customer service processes with HubSpot's automation features, which can help you automate repetitive tasks and improve efficiency.
• CRM: Keep track of all customer interactions and data in one place with HubSpot's integrated CRM, which can help you better understand and engage with your customers.

‍

HubSpot Service Hub offers a variety of pricing plans to meet the needs of businesses of all sizes, including:

‍

• Service Hub Free: 0 usd /month
• Service Hub Starter: 50 usd - 2  seats/month
• Service Hub Professional: 400 usd - 5  seats/month
• Service Hub Enterprise: 1,200 usd - 10  seats/month

‍

Some notable features of HubSpot Service Hub include its integration with other tools, such as Marketing Hub and Sales Hub, to enable seamless cross-functional collaboration. Additionally, HubSpot Service Hub provides advanced reporting and customer feedback features, which can help businesses gain valuable insights to improve customer satisfaction and retention.

‍

HappyFox

HappyFox is a versatile customer support software with comprehensive features to streamline customer service operations. Here are some key features of HappyFox:

‍

• Ticketing system: Organize and manage customer inquiries and issues efficiently.
• Email management: Automate email routing and responses to ensure prompt customer support.
• Chat support: Engage with customers in real time through live chat support.
• Self-service portal: Enable customers to find answers to their questions through a knowledge base or community forum.
• Automation: Automate repetitive tasks and workflows to improve efficiency.
• Social media support: Monitor and respond to customer inquiries on social media platforms.

‍

HappyFox offers various pricing plans to suit different business needs and budgets:

‍

• Mighty: 29 usd  /seat/month 
• Fantastic: 49 usd  /seat/month 
• Enterprise: 69 usd  /seat/month 
• Enterprise Plus: Contact HappyFox for custom pricing.

‍

HappyFox's customizable reporting and automation features allow businesses to gain valuable insights into customer service operations and streamline workflows. The software also integrates seamlessly with popular business tools like Zapier, Slack, and Jira, making it an excellent choice for a flexible and user-friendly customer support solution.

‍

Help Scout

Help Scout is a popular customer support software specializing in email management and collaboration features, designed to streamline customer communication and simplify workflows for support teams. With Help Scout, businesses can manage all their customer conversations in one place, automate repetitive tasks, and generate insightful reports to track their performance and customer satisfaction. Some of the critical features of Help Scout include:

‍

• Shared inbox: Help Scout allows support teams to manage their email conversations in a shared inbox, enabling them to collaborate on customer issues and resolve them quickly and efficiently.
• Automation: Help Scout offers powerful automation features to help businesses save time and increase efficiency. With automation, companies can set up rules to automatically assign conversations to specific team members, send automated replies to frequently asked questions, and more.
• Reporting: Help Scout provides detailed reports on team performance, customer satisfaction, and other key metrics, allowing businesses to track their progress over time and make data-driven decisions to improve their support operations.

‍

Help Scout offers a range of pricing plans to suit different business needs and budgets, including:

‍

• Standard: 20 usd  /seat/month
• Plus: 40 usd  /seat/month
• Pro: 65 usd   /seat/month

‍

In addition to its core features, Help Scout also offers integrations with popular business tools such as Shopify, Trello, and HubSpot, allowing businesses to streamline their workflows and improve their productivity.

Overall, Help Scout's focus on simplicity and user experience make it an excellent choice for businesses looking to streamline their customer support operations and improve customer satisfaction.

‍

Kayako

Kayako is a customer support software that provides businesses with a full suite of features to streamline their customer service operations. Here are some of its main features:

‍

• Ticketing system: Manage customer inquiries and issues through a centralized ticketing system.
• Email management: Manage and respond to customer emails directly from Kayako.
• Chat support: Provide real-time support through a live chat with customers.
• Self-service portal: Allow customers to find answers to their questions through a self-service portal.
• Automation: Automate repetitive tasks, such as assigning tickets or sending follow-up emails.
• CRM: Keep track of customer interactions and data through a built-in CRM.

‍

Here are Kayako's pricing plans:

‍

• Inbox: 15 usd  /seat/month
• Growth: 30 usd  /seat/month
• Scale: 60 usd  /seat/month

‍

Kayako offers advanced customization options like branding and design to create a personalized customer experience. It also focuses on omnichannel support to allow customers to reach out through their preferred channels.

Kayako's robust knowledge base and customer feedback features allow businesses to provide their customers with the information they need and collect valuable feedback to improve their services.

‍

LiveAgent

LiveAgent is a robust helpdesk software that offers businesses a variety of features to enhance their customer service. Some of the key features include:

‍

• Ticketing system: Manage customer inquiries and issues with ease
• Email management: Efficiently manage and respond to customer emails
• Chat support: Offer real-time support and assistance to customers
• Self-service portal: Provide customers with access to knowledge base articles and FAQs
• Automation: Streamline processes and automate repetitive tasks
• Social media support: Monitor and respond to customer inquiries on social media platforms

‍

LiveAgent offers flexible pricing plans to suit businesses of all sizes, including:

‍

• Small business: 9 usd  /seat/month
• Medium business: 29 usd  /seat/month
• Large company: 49 usd  /seat/month

‍

LiveAgent also offers robust integrations with popular business tools like Shopify, WooCommerce, and Magento to help businesses streamline processes and improve efficiency. LiveAgent's focus on customer communication and collaboration allows agents to work together more effectively, improving productivity and customer satisfaction.

‍

Jira Service Management

Jira Service Management is a powerful customer service management software that can help businesses streamline their support operations. Here are some of the critical features of Jira Service Management:

‍

• Ticketing system: Create, track, and manage support tickets across multiple channels.
• Email management: Manage and respond to customer inquiries via email.
• Chat support: Provide real-time chat support to customers through a customizable chat widget.
• Automation: Automate repetitive tasks and workflows to improve efficiency and reduce manual errors.
• ITSM: Implement IT service management (ITSM) best practices with features such as incident management, problem management, and change management.

‍

Here are the pricing plans for Jira Service Management:

‍

• Free trial
• Standard: 20 usd  /seat/month
• Premium: 40 usd  /seat/month
• Enterprise: Custom pricing for larger teams.

‍

Jira Service Management also offers robust integrations with other Atlassian products, such as Jira Software and Confluence, which can improve cross-functional collaboration and visibility. With Jira Service Management, businesses can provide top-notch customer support and ITSM in one powerful platform.

‍

‍

Final Thoughts

In conclusion, choosing the best helpdesk software is essential for any business looking to provide exceptional customer support. Each of the software options we discussed, including Zendesk, Freshdesk, Zoho Desk, Salesforce Service Cloud, HubSpot Service Hub, HappyFox, Help Scout, Kayako, LiveAgent, and Jira Service Management offer a wide range of features and pricing plans to meet the needs of businesses of all sizes. By understanding each software's unique strengths and capabilities, companies can make an informed decision and select the best helpdesk tools for their needs. With advanced reporting and automation features, robust integrations, and a focus on user experience and customer satisfaction, these customer service management software options can help businesses improve their customer support operations and build long-lasting relationships.